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Elements and Performance Criteria

1. Implement culturally appropriate interpersonal communication with clients
   • Seek advice on culturally appropriate interpersonal communication styles to use with international clients
   • Use culturally appropriate interpersonal communication styles with international clients
   • Seek feedback on appropriateness of communication style
   • Make changes to communication style as a result of feedback
2. Implement client relationship strategy
   • Seek clarification of details of the existing organisational client relationship strategy as required
   • Determine processes and practices to implement the client relationship strategy with international clients
   • Implement the client relationship strategy with international clients
   • Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues
3. Monitor and improve client relationship strategy
   • Maintain records of client interactions according to organisational procedures
   • Seek feedback on quality and effectiveness of interactions with international clients
   • Identify and receive feedback on areas of improvement in international client interactions from monitoring processes
   • Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel
   • Implement areas of improvement to processes and practices associated with the client relationship strategy
   • Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients